However, there are no confirmed cases. Lenovo recommends the Driver Package (Intel Thunderbolt software) be installed first, followed by the Firmware Package (Intel Thunderbolt … To check if the dock is compatible with your system, CLICK HERE. However, there are no confirmed cases. To check if the dock is compatible with your system, CLICK HERE.

We're still aren't sure exactly what the purpose of this firmware is for the Thunderbolt functionality, but online resources are generally pointing towards it being the Intel-provided firmware for the controllers themselves (basically, it provides TB3 functionality). Shop the Premium Yoga Smart Tab with the Google Assistant!

Does it actually solve the problem? Thunderbolt 3 functionality is failing across multiple ThinkPad variants.

If you've experienced this issue first-hand, we'd love to hear how you resolved the situation down below in the comments. Time is fleeting. Click here for support.

Note that the instructions do not tell you this, but after the dock firmware has been updated, reboot your computer and reboot the dock as well (by removing the power to the dock, and reinserting it). Devices running this version of the firmware for any meaningful amount of time likely have damage on their chip which is not able to be fixed via software. A guest with the name "x380" replied to our previous article on this topic and said this: Also had issues with my x380 thunderbolt [...] the issue was the 8 mbit flash chip where thunderbolt firmware is written, so i,ve (sic) replaced it with another flash and worked again. [...]. You must sign-in with your Lenovo ID to access your Shopping Cart, directly. WE'RE SORRY, BUT THERE ARE NO ACCESSORIES AVAILABLE AT THIS TIME. Regarding specific issues, things are looking rather grim. There's a problem loading this menu right now. Lenovo has told us that the physical SPI-ROM chip is becoming physically damaged, not the actual Alpine or Titan Ridge controllers becoming damaged themselves. The mod I made worked (mostly) and sparked my current, intense interest in software development.

Click here for support. The Lenovo Thunderbolt 3 Essential Dock packs the performance of a premium dock, at a price that all can afford. This was our most accurate theory on the issue. Save up to an extra 5% on PCs & Servers, plus business financing. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. There are details about how he went about fixing his broken Thunderbolt configuration by manually flashing the firmware with a clip. Lenovo notes these symptoms on their knowledge base page: Basically, if your USB-C stops working (for charging or otherwise), you might be running into this issue. To deliver this experience, Lenovo Thunderbolt 3 Essential Dock is compatible with Lenovo ThinkPad Notebooks as well as notebooks from HP, Dell, Apple® and other brands **, ThinkAgile MX Certified Node (with Microsoft), Anti-Slavery and Human Trafficking Statement, 1x Thunderbolt 3 port for PC host connection usage, Two USB-A 3.0 Gen 1, 5 Gbps (1 x always-on charging); Lenovo … Please log in to create a wishlist into your account. Notebookcheck's Top 10 Smartphones under 160 Euros, https://pcsupport.lenovo.com/ca/en/solutions/ht508988. On Nadim's Posts, you can read about a user fixing their Thunderbolt 3 firmware on a ThinkPad P1 for unrelated reasons here. Shop weekly deals on laptops for work, school gaming & entertainment, Shop weekly savings on AIOs to Tiny's & Towers, plus a special a special Nano offer up to 68% off, Enjoy weekly deals on Lenovo's selection of reliable & powerful workstations, Premium 2-in-1 Tablet Exclusive to Lenovo.com, Enjoy weekly deals on smart devices & tablets for the whole family, Ultraslim & ultralight, a mobile display for the modern professional & beyond. To deliver this experience, ThinkPad Thunderbolt 3 Workstation Dock Gen 2 is compatible with Lenovo ThinkPad Notebooks as well as notebooks from HP, Dell, Apple® and other brands ** **DISCLAIMER: Lenovo USB-C & Thunderbolt Docks function with notebooks that support industry standard USB-C Alt-Mode or Thunderbolt protocols through their USB-C port. I'm now writing articles about technology and its nuances for Notebookcheck. Over the course of a year or so, depending on how much is being written to the chip, the chip may start to go bad and the firmware could corrupt. If it doesn't, are the devices even repairable, and will Lenovo repair your device for free? WE'RE SORRY, BUT THERE ARE NO ACCESSORIES AVAILABLE AT THIS TIME. A few years later, that interest led me to experiment with all kinds of tech around the house, which has ultimately given me an eye for small, but substantial, problems in devices and software. You’re seeing this ad based on the product’s relevance to your search query. Recently, we published an article about a widespread issue with Thunderbolt 3 on certain ThinkPad laptops. Another theory was that the issue has something to do with how Lenovo is handling updates for the Thunderbolt 3 firmware. Save up to an extra 5% on PCs & Servers, plus business financing. At the moment, only if you're under warranty. Opinion | Are T series ThinkPads still king? Outfit Your Conference Room for Fast Call Efficiency. u/jcornuz on Reddit mentions how Lenovo wanted the user to pay for the motherboard replacement because the device was recently out of warranty in this post. The Dell vs Lenovo vs HP business-laptop showdown, Android trojan xHelper can reinstall itself after removal and factory reset, The HyperJuice is the "world's first" 100W USB type C charger with GaN, Intel Core i7-10810U: ThinkPad X1 Carbon Gen 8 listing reveals new Comet Lake hexa-core CPU with vPro, Lenovo statement: Thunderbolt firmware responsible for ThinkPad USB C failures, Recent Lenovo ThinkPad laptops have a problem with defective Thunderbolt Controllers, ThinkPad P73 has a problem with the fan control – Lenovo is working on a solution, Have ThinkPads gotten worse over the last decade?

Lenovo Thunderbolt 3 Essential Dock, Universal Compatibility, 135W Adapter, 1x 110V 2 Pin Power Cord, Standard Thunderbolt Cable, 2 USB-A 3.0, 2 USB-C Downstream Ports, 40AV0135US, Iron Grey Lenovo understands that modern business depends on a wide variety of notebooks and devices from different brands working seamlessly together to meet business needs.

Shop the Premium Yoga Smart Tab with the Google Assistant! Adjusted the article to reflect official statement, Intel Thunderbolt controller not visible in the OS/Device Manager, USB-C or Thunderbolt docking stations not visible or having connectivity problems, System battery not charging with a USB-C power adapter connected to the USB-C port, Intel Thunderbolt safe mode error message, BIOS Thunderbolt communication error or hang during POST. Lenovo recommends users immediately update the applicable systems with these Intel Driver and Firmware packages. To deliver this experience, ThinkPad Thunderbolt 3 Workstation Dock Gen 2 is compatible with Lenovo ThinkPad Notebooks as well as notebooks from HP, Dell, Apple® and other brands **, ThinkAgile MX Certified Node (with Microsoft), Anti-Slavery and Human Trafficking Statement, 230W Slim type adapter, power cord, Thunderbolt 3 Workstation dock slim tip Y cable and Thunderbolt 3 workstation dock Split cable,warranty and setup poster, Universally compatible with endless possibilities, ThinkPad Thunderbolt 3 Workstation Dock Gen 2 designed with Split docking cable, lets you do more and be more with added support for Lenovo, ThinkPad and any other brands’ Thunderbolt™ or USB-C™ enabled laptops, as well as ThinkPad Mobile Workstation Laptops, Expand your horizon with 40Gbps transfer rates, 5K video or multi 4K displays, power charging, and multiple ports for peripherals with one cable connection, Max 170W charging to ThinkPad Mobile Workstation via Slim tip and max 65W charging to Thunderbolt™ or USB-C™ standard laptops, Enterprise IT-Friendly: Supports network manageability such as PXE boot, Wake-on-Lan from a variety of modes, and MAC address Pass Through with ThinkPad classic and Mobile Workstation Laptops. To deliver this experience, ThinkPad Thunderbolt 3 Dock Gen 2 is compatible with Lenovo ThinkPad Notebooks as well as notebooks from HP, Dell, Apple® and other brands **, ThinkAgile MX Certified Node (with Microsoft), Anti-Slavery and Human Trafficking Statement, 5 x USB 3.1 (1 always "on"); 1 x Thunderbolt 3 downstream (3A), 135W adapter, 1x power cord, standard Thunderbolt cable,warranty and setup poster, Universal Compatibility: This dock works with Lenovo, ThinkPad and any other brands’ Thunderbolt™ or USB-C™ enabled laptops, Expand your horizons with 40Gbps transfer rates, 5K video or multi 4K displays, 65W charging and multiple ports for peripherals with single cable connectivity, Enterprise IT-Friendly: Supports network manageability such as PXE boot, Wake-on-Lan from a variety of modes, and MAC address Pass Through with ThinkPad Laptops.
We're still learning more about this issue as time goes on, but currently we don't have any official information other than what's publicly available (like info from the knowledge base).
Maybe. Call 866-426-0911. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Things to consider when choosing a laptop, Shop weekly deals on laptops, desktops, monitors & much more. The first course of action should be running the latest Thunderbolt 3 updates per the instructions at Lenovo's knowledgebase. Lenovo has pushed out a fix to users, but what does it do? If you've already spent money trying to fix this, posting on the forums might also be advisable for seeking compensation. I'll be updating this article as more information arrives, but here's what we know right now. Lenovo also observes that: “Users with NVM version 4.0 please connect a Thunderbolt device to the system prior to updating firmware.” Furthermore, if … Please log in to create a wishlist into your account. Lenovo identified and provided a fix for this issue in August 2019, since when the patch has been pushed through Lenovo Vantage to affected users. Receive additional savings on any Smart Device or Tablet. Providing an out-of-warranty repair program for this issue seems like the appropriate thing to do in this situation, and unfortunately Lenovo doesn't have one at this time. Theories were that the old firmware was causing unnecessary writes to the chip that stores the Thunderbolt controller firmware, causing wear over time. Nearly 40 ThinkPad models have a problem - the Thunderbolt 3 ports in them randomly stop working. Lenovo seems to have identified that the old firmware was causing damage to the SPI-ROM in some way while the new firmware doesn't. WE'RE SORRY, BUT THERE ARE NO ACCESSORIES AVAILABLE AT THIS TIME.   >  thinkpad-t-series-laptops There's an on-going investigation (and discussion) happening on Reddit about this topic, which can be found here. Outfit Your Conference Room for Fast Call Efficiency.

Need assistance with your device? Nearly 40 ThinkPad models have a problem - the Thunderbolt 3 ports in them randomly stop working. Shop weekly deals on laptops for work, school gaming & entertainment, Shop weekly savings on AIOs to Tiny's & Towers, plus a special a special Nano offer up to 68% off, Enjoy weekly deals on Lenovo's selection of reliable & powerful workstations, Premium 2-in-1 Tablet Exclusive to Lenovo.com, Enjoy weekly deals on smart devices & tablets for the whole family, Ultraslim & ultralight, a mobile display for the modern professional & beyond. We’ve made it easier to discover products with sustainability certifications, as part of our commitment to help preserve the natural world. Top subscription boxes – right to your door, © 1996-2020, Amazon.com, Inc. or its affiliates. Depending on how severe the damage is to the SPI-ROM, a fix might be running the official flashing software, using a clip to manually flash the firmware, or replacing the entire Winbond chip and flashing it manually again.